Terms and Conditions

  • We do not warranty or guarantee any living plant.  No returns or exchanges on live plants.
  • All sales are final on live plants.
  • All Sale or Promotional items cannot be returned or exchanged.
  • Return Policy: All sales final. No exchanges or returns. No Warranty on Live Plants.
  • Christmas trees, wreaths, branches, evergreen cuttings, plant cuttings, hay, cornstalks, pumpkins and other similar items cannot be warrantied, returned, exchanged or subject to a refund.  These items are perishable and are purchased at your own risk.
  • Unopened and unused merchandise may be returned with your receipt, and is subject to approval by management.  You will receive a store credit.
  • All returns may be subject to a 15% restocking fee. No refunds are given on returns. Store credit only.
  • All claims on delivered goods must be made at time of delivery.
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DELIVERY:

Local delivery (Manhattan, Bronx, Brooklyn, Queens) is available through our industrious Plant Taxi! Shipping and delivery outside NYC is not available, please contact us about the possibility to make arrangements.

ATTENTION: In-Store Pick Up

Most orders will be available within forty eight hours; however, items requiring assembly may take longer. Please wait until you receive a pickup notification before coming to the store.

Please contact us at Orders@UrbanGardenNYC.com or call us at 646-872-3991 Please be advised we do not guarantee delivery dates, times or availability.  Any item that is not available at time of delivery will be back ordered unless you wish to cancel the item or accept a suitable substitute.  All pick up orders must be confirmed prior to pick up. All claims must be made at time of delivery. *Local Delivery (NYC only) available through our truck Delivery Service (see category for options) *Shipping Outside NYC Available is not available, if you desire shipping outside NYC, please contact us at info@UrbanGardenNYC.com or call us at 646-872-3991.