Terms and Conditions

We do not warranty or guarantee any living plant.  No returns or exchanges on live plants.  All sales are final on live plants.

All Sale or Promotional items cannot be returned or exchanged.

Unopened and unused merchandise may be returned.  All Returns may be subject to a 15% restocking fee. No refunds are given on returns. Store credit only. All claims on delivered goods must be made at time of delivery.

ATTENTION: Pick Up Orders WILL NOT BE READY in 120 minutes unless confirmed by customer service prior to you placing your order.
Please contact us at Orders@UrbanGardenNYC.com or call us at 646-872-3991
Orders placed after 3 p.m. are available for NEXT DAY pickup/delivery.
*Local Delivery (NYC only) available through our truck Delivery Service (see category for options)
*Shipping Outside NYC Available is available, contact us to arrange a quote.

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